How to apply for refund?

In case you are not satisfied with any kind of software or support service provided by us then we request you to write to us at info@ryon.co.in describing the reason and the issue in detail and why you think we could not solve it as per your instructions or desire. We always aim to provide radical solutions to our customers. If your refund is accepted then you will get a confirmation mail within 1-2 working days regarding your claim for refund. The refunded amount shall be credited in your respective account or any other mode you payment you chose while making the purchase within 7-10 working days.

For incident based plan:

For incident plan based users who have paid the full amount of the support package will receive the refund based on the following criterion:Once we receive your refund request, we will work with you to resolve your dissatisfaction for our services within 2 days of your submission of the request.In case you are still not 100% satisfied with our services, we will accept your request and refund the amount, you paid for our services.The refund will be processed within 7-10 working days after confirmation by our account department and the refunded amount shall be credited in your respective account or other payment method.

For subscription based plan:

For subscription based plan users who have pressed a claim for refund the following criteria has to be met:

• You have to press the claim for refund 7 days before the commencing of the date of the month during the subscription plan period in case we were not able to solve any of your issues.
• In case you are not at all satisfied with any kind of services issued to you then you will receive the refund in your respective bank account credited by 7-10 working days after your refund approval mail is generated.

Cancellation & Termination

Ryon believes in customer satisfaction, and therefore has a generous cancellation policy. Under this policy:

• You are exclusively liable for cancelling your account. You should put forward a phone or email request to cancel your account to our account manager. It is a necessity and you must obtain an approval from your account manager on the date of cancellation.
• The data kept with us will instantly be archived from active servers and possibly kept with us for any impending use.

In case you cancel the service taken before the closing of your present paid up month, your cancellation will take result instantly and you will not be charged again Ryon, in its solitary discretion, has all rights to terminate or suspend your account and reject and all present or future use of our service, for causes like illegal access of our servers, portal and databases, rude behavior, inappropriate use of our services, data theft, using the service provided for PC other than the one which has been given for use with Ryon, amid other causes. In case of such termination of the Service will end in the deletion or deactivation of your Account or your entry to our PC Support Services.